Refund policy

All sales are final.

Our apparel is made to order by a third-party printing partner. Each piece is produced only after you place your order, which means we're unable to accept returns, exchanges, or cancellations once an order has been submitted. Please check your size and color carefully before checking out — size charts are listed on every product page.

If your item arrives damaged, misprinted, or different from what you ordered, contact us within 14 days of delivery with your order number and a photo, and we'll make it right with a replacement.

Mail Club members may cancel their subscription at any time from the Manage Account page or by emailing us. Cancellation takes effect at the end of your current billing period, so you'll still receive any letter you've already been charged for. Payments already processed are non-refundable.

Because your letters travel by post, please make sure the mailing address on your account is correct and current. We cannot replace or refund mail sent to an outdated or incorrect address. If you move, update your address before the first of the month.

Questions about an order? Write to us at novisasociety@gmail.com

By placing an order through www.novisasociety.com, you agree to our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy. Please review them before completing your purchase.